Stakeholders working in the nursing home endeavour to build a community of compassion. They are committed to the care of those in need, particularly the most vulnerable, to promoting quality of life in all its dimension, and to establishing healing relationships.
RIGHTS of Residents
- Be heard and to have their requests taken into consideration;
- Respect and support with regard to their choices;
- Supportive care and attention in their unique day-to-day situations.
CONDUCT EXPECTED from Residents
- Treat caregivers with respect and courtesy.
PRACTICES AND CONDUCT EXPECTED from Caregivers
- Provide care and treatment according to the unique needs of each resident;
- Announce their presence before touching a resident and administering care or providing services;
- Respect the physical and moral integrity of each resident;
- Respect the individual rhythm of each resident;
- Be attentive to the needs of residents and adapt to the unique personality of each resident.